Privacy Policy

1. Introduction

We at mycadie.com (“MyCadie”, “we”, “us”, or “our”) are committed to respecting and protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use our website, and describes your rights in relation to that information.

We take a privacy-first approach to managing your personal data, in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act (CCPA), and other relevant laws. We are committed to implementing appropriate safeguards to ensure the security and confidentiality of your personal data.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all individuals who access or use the website located at https://www.mycadie.com (“Site”) and related services offered by us. This policy applies whether you are browsing, creating an account, or engaging with our customer support team.

For the purposes of GDPR and other applicable data protection laws, MyCadie is the “data controller” of the personal data collected through the Site. If you have any questions regarding how we process your information, you may contact us using the details provided in the Contact section below.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a. Usage Data: Includes information such as IP address, browser type and version, operating system, referral URLs, pages visited, time spent on the Site, and session identifiers. This data is collected automatically in the course of your interactions with our Site.

b. Account Data: Includes full name, billing and shipping address, email address, phone number, and other identifying contact data you provide when creating an account or completing a purchase.

c. Profile Data: Includes your preferences, activity history, interests, product purchases, and feedback submitted through our services.

d. Communication Data: Includes any correspondence you send to us, such as customer support requests, inquiries, or messages made via forms, email, social media, or other communication channels.

e. Technical Data: Includes device information (computer, mobile, tablet), system configurations, network service provider, device identifiers, and other technical metadata used to deliver services.

f. Transaction Data: Includes payment method details, transaction IDs, purchase history, delivery preferences, and logistics information related to purchases made via our Site.

g. Preference Data: Includes your preferences regarding marketing and communication, subscription settings, product interests, and other customizable service features.

MyCadie does not knowingly collect sensitive categories of data (such as biometric or health data) unless explicitly provided with clear consent or required by law.

4. Legal Bases for Processing

We process your personal data only when a valid legal basis exists under applicable law. These legal bases include:

– Performance of Contract: When processing is necessary to fulfill contractual obligations, such as providing purchased services or products.

– Consent: When you provide voluntary, explicit permission—for instance, opting in to receive marketing communications or storing cookies.

– Legitimate Interests: Where the processing supports our business interests (e.g., service improvement, fraud prevention), provided this does not override your rights.

– Legal Obligation: When required to comply with applicable laws or lawful requests from regulatory authorities.

5. Your Rights

Under the GDPR, CCPA, and other applicable data protection laws, you have the following rights:

– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data, subject to legal exceptions.
– Right to Restrict Processing: You may request a restriction on how we process your data in specified circumstances.
– Right to Data Portability: You are entitled to receive a copy of your personal data in a structured, commonly used format.
– Right to Object: You may object to data processing carried out under legitimate interests or for direct marketing purposes.
– Rights under CCPA: California users have the right to opt-out of the sale of personal data and request disclosures of specific categories of collected and shared information.

To exercise your rights, please send a request to [email protected]. We may request verification of your identity before fulfilling your request.

6. Security Measures

We implement administrative, technical, and organizational safeguards to ensure the confidentiality, integrity, and availability of your personal data. These security measures include:

– Encryption of personal data in transit and at rest
– Access controls, role-based restrictions, and authentication
– Regular data backups and disaster recovery protocols
– Ongoing staff awareness and data protection training
– Periodic audits of our systems and vendor practices

While we strive to protect your data, no system is entirely immune from risk. We encourage you to protect access to your account credentials and devices.

7. International Transfers

Your personal data may be processed outside your country of residence, including in countries that may not provide the same level of data protection. Whenever such transfers occur, we ensure appropriate safeguards, including Standard Contractual Clauses (SCCs) per GDPR Article 46, or compliance with equivalent frameworks and adequacy decisions approved by regulators.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, including:

– Account Data: Maintained for the duration of your active account, and deleted within 12 months of inactivity unless legally required.
– Transaction Data: Retained for up to 7 years for tax and audit purposes.
– Communication and Support Data: Retained for 2 years to manage customer relations and service evaluations.
– Technical and Usage Data: Kept for up to 24 months for analytics, diagnostics and security improvements.
– Marketing Preferences: Maintained until you update or withdraw your consent.

After the applicable retention period expires, data is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar tracking technologies to enhance your experience on mycadie.com. Cookies are small data files stored on your device. Our Site uses the following types:

– Essential Cookies: Required for functioning of the Site (e.g., to maintain sessions or process payments).
– Functional Cookies: Enable preferences such as language or region settings.
– Analytics Cookies: Help us understand how users interact with the Site and improve usability.
– Performance Cookies: Allow us to optimize speed, load times, and responsiveness.

10. Cookie Management and Legal Compliance

In compliance with GDPR and CCPA, you have the ability to manage cookie settings. When you visit the Site, you will be presented with options to accept or reject non-essential cookies.

You can also control cookie behavior using your browser’s settings or privacy tools. Please note that disabling certain cookies may limit Site functionality.

For users located in California, we honor “Do Not Track” signals where applicable and offer an opt-out of data selling practices through the cookie consent banner and/or by contacting us directly at [email protected].

11. Special Protections for Children Under 13

We do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible. Parents or guardians who believe their child has provided us with information may contact us at [email protected].

12. Policy Updates & Notification

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. When this occurs, we will post the updated policy on mycadie.com. Material changes will be clearly communicated to you through the Site or via email, when applicable. Continued use of our services constitutes your acceptance of the revised terms.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data rights, you may contact us at:

MyCadie Privacy Team
Email: [email protected]
Website: https://www.mycadie.com

We are committed to complying with all applicable privacy regulations and ensuring your personal data is handled with the utmost care and respect. Please do not hesitate to reach out with privacy inquiries or concerns.